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When the design of the new Parkland hospital began, the iPad had not yet been introduced to the marketplace.  In this context, as we began to research wayfinding strategies for the new Parkland facility, including plans for technology-based wayfinding tools, the team began the wayfinding research with a survey of the technology use of the current population at Parkland.

What we discovered was that 35% of the current Parkland population did not currently use cellphones and 37% did not use computers of any kind.  This knowledge helped the team focus wayfinding technology in the right direction and develop wayfinding kiosk software appropriate for the Parkland community user group.

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